Craig and Andy talk about reducing uncertainty by implementing and integrating objectives and key results (OKRs), key performance indicators (KPIs), and entrepreneurial operating systems (EOS) for businesses. A healthy work/life balance is a goal that makes for happy employees.
Andy is making steps toward better organization, process, and possibly following the EOS methodology. Performance goals and metrics involve minimizing customer support requests and strategic continuous improvement.
Craig discusses how product adoption and success equals the need for less customer support demand. Also, he announced that Castos increased some of its pricing. He believes that adding value to services warrants extra charges.