Craig and Andy talk about increasing certainty by checking the objectives and key results (OKRs) process. There should never be any surprises, exceptions, or clarifications. A single source of truth makes a business run smoothly, like a well-oiled machine.
Andy discusses how processes need to be put in place to handle pain points as a business starts to grow. Part of the solution is to give team members more ownership and responsibility to be held accountable for what they are working on, getting things done, and producing results. It takes clear communication and collaboration.
Craig completely agrees with Andy, but adds one thing to process and intentionality with goal setting, roles, responsibilities, and priorities—clarity, accountability, and predictability because more than one team/group is impacted. It’s scalable and creates the work environment we want!