page title icon When things go wrong

Seeking Scale
Seeking Scale
When things go wrong

When things go wrong in their business, how do Craig and Andy respond? For what it’s worth, they need to know what to worry about and how to communicate to offer guidance and protect customers’ time, money, and data.

After rolling out objectives and key results (OKRs) at Castos, Craig shares how job functions, responsibilities, and expectations can be a challenge. However, most team members are understanding and have adopted them in a constructive way. 

Andy explains how an entrepreneurial operating system (EOS) is not completely real yet at SaberSim because of outages and intermittent issues. Fortunately, his team has responded incredibly well, identified causes, resolved them, and provided support to customers.