Craig and Andy talk about the need for an in-house or external quality assurance (QA) agency to grow a business and team that plans for unexpected consequences and interactions.
Currently, Craig is in the midst of a team retreat and identifying the need for a QA solution. There is no plan, documentation, or accountability for how something is tested before it is launched, shipped, or pushed out. Do you think it’s good? Do you think it’s ready? Is it safe? Passing the buck is not okay.
Andy prioritizes team roles and responsibilities differently to define the product process. It may not be the best path to follow because it’s better to be thorough and expect some hands-on feedback. Rather than add people and complexity that slows things down, don’t sweat the details. Sometimes, there can be too many cooks in the kitchen to take things off your plate to fulfill the order.